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WPCCU Frequently Asked Questions

General FAQs Loans & Deposits FAQs
  • Who can join the Credit Union?
  • Can I get a membership application online? 
  • How do I know if I'm eligible for WPCCU membership?
  • Can I re-order checks online?
  • Can I open a checking (share draft) account without a savings account?
  • Can the MasterCard Check Card be used at ATMs?
  • What should I do if I forget my debit or credit card pin number?
  • Does WPCCU offer loans?
  • What are your hours of operation?
  • What is your Routing and Transit number?
  • Do you provide no-charge ATM service?
  • Are my savings deposits insured?
  • Is my Individual Retirement Accounts insured? 
  • How does adjustable rate mortgage work?
  • How is an interest only adjustable rate mortgage different than a normal adjustable rate mortgage?
  • When the rate changes, what determines the new rate?
  • What are WPCCU's rates?
  • How do I apply?

 

 

 

 

 

 

 

 

 

 

  

Online Banking FAQs Bill Pay FAQs
  • I'm a first time online banking user and I have my username and password.  Where do I log in?
  • I'm a new user and I don't have a username and Password for Online Banking. What should I do?
  • What is the requirement for WPCCU's Online Banking?
  • Can anyone else access my account?
  • What is a strong password?
  • How do I know if my browser is secure?
  • Is there are cost or limit to use Online Banking?
  • Can anyone else access my account?
  • What is Bill Pay?
  • Can I pay bills from my savings account?
  • How much is Bill Pay?
  • Is there a limit on the number of bills I can pay using Bill Pay?
  • When I add payees on Bill Payer, are they all paid electronically?
  • Are all of the payees on the existing payee list paid electronically?
  • If the merchant has the same name, does it matter that the merchant has a different billing  address than the one to which I am used to sending my payment?
  • Are there payees that Bill Pay will not pay?
  • What if I enter incorrect payee information?
  • I made a payment to a merchant through Bill Pay and it has not been credited to my account. What should I do?
  • What happens if there are insufficient funds in my account to cover a payment?
  • Can I stop a payment?
  • Can I stop a payment for payments scheduled as "Future" or "Recurring"?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



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Contact us at 1-800-300-wpcu (1-800-300-9728) or by email